Non-Profit Organizational Climate and Morale Issues

Many nonprofits suffer from poor staff morale that can affect overall constituent morale. Effectively managing change and staff are skills that are developed over time. Some heads and CEO’s manage by making few or no decisions. Others manage by making too many decisions independently and too quickly.

High turnover of boards leads to high turnover of chairs. High chair turnover leads to a high turnover of CEO’s. All of this turnover at the top can result in a power vacuum, often filled by the staff which may have the only institutional memory left. They may choose to exercise it in ways that most benefit themselves, but may not always be helpful to the organization as a whole.

A board anxious to retake decision-making authority for the administration may retain a new CEO who moves quickly on change initiatives. Staff morale may plummet as a result, and the board may fire the very leader who was directed to take the actions that most upset the staff. A cycle of low morale and high turnover may develop and undermine the long-term health of the institution and its ability to execute its mission.

Organizational culture is a product of past history, successes and failures, “lore” about staff’s real or perceived mistreatment at the hands of the board or administration, and of having little “voice” in decision making that affects them.

CEO’s or executive directors are not oblivious to the extent of unhappiness in organizations, but they often avoid addressing it. It is easier and less confrontational to “lay low” with an angry culture than to take the risks associated with trying to improve it. Leaders are never sure if it is even possible to make such cultures more positive, or if tackling the issue is worth the risk.

Throughout the world, Littleford & Associates works with schools and organizations to help support “moral” cultures in healing old wounds and building new coalitions for positive change. Our Firm has more than 600 clients worldwide on this and related topics. The tool is a highly effective organizational climate workshop preceded by interviews with a cross-section of the staff and the senior administration.

Change does not occur overnight, but with prescribed follow up assignments that are outlined to members of the workshop group, this group is able to penetrate old behaviors and begin to modify and improve behaviors within the culture. These behaviors may have developed over many years, yet can be modified within 18 months to three years in significant and often remarkable ways.

The ultimate beneficiaries of an improvement in staff morale are the constituents they serve.

The almost ongoing, high stress job of crisis management in schools has filled the space that was once full of organizational charts, contracts, training, legal protection, salaries and other the expectations and demands.The Head of School has needed to refocus and reframe to reflect the new reality. How do the head and the board partner together respond to and manage this uncharted territory? The job is now high stress nearly all the time.

The webinar will explore:

  • • How a head and board best manage constituent communications and expectations?
  • • Best practice for how the board can support the head of school?
  • • How a head should communicate what he/she needs in order to succeed in the role and have a balanced personal life as well?
  • • What are the immediate danger zones in the head/board relationship at this stressful time?
  • • What simple signals can the Board send that ensure board/school stability and confidence from the stakeholders?
  • • How should the head manage each stakeholder group?•How can the Board support the head personally and with each stakeholder group?
  • • What are the new financial realities, the trade offs of income and expense that must now be addressed?
  • • How to market a school when the campus is closed?
  • • How to engage parents positively when they are full of anxieties?
  • • How does the Head remain positive, reflective and energetic in the midst of all this?


Reminder: Long terms boards with long term chairs lead to long term successful heads and stable and financially sound school.

Contact us today for more information or to sign up!